The Delivery Performance dashboard provides a real-time view of shipment activity, delivery outcomes, and exceptions across clients and services. This article provides detailed information on its displayed data.
NOTE: For a list of available dashboards and instructions to access them, see Insights Dashboards Master List [Guides List].To learn how to filter, view details and export data from this dashboard, refer to: How to Use the Insights Dashboards [Guide].
This article is divided into the following sections:
- Purpose
- Components
I. PURPOSE
Use this dashboard for daily monitoring and logistics troubleshooting by:
Identifying delayed or returned packages
Analyzing performance by carrier or client
Acting on delivery trends
The table below summarizes its key aspects:
DELIVERY PERFORMANCE | |
| PRIMARY FOCUS | Operational and performance tracking |
| BST FOR | Day-to-day management and troubleshooting |
| HIGHLIGHTED METRICS |
|
| TYPICAL QUESTIONS |
|
| TYPICAL USERS |
|
II. COMPONENTS
Key components:
A. Embedded Filters: Filter by Portal, Client, Carrier, Service, Date Range, or a combination.
B. Summary: Totals for labels generated, on-time deliveries, and exceptions.
C. Shipment Metrics: Visualizations of tracking status and in transit activity, alongside with charts with on-time delivery, on-time induction, delays, returns, segmented by client.
D. Package details: Table showing tracking number, creation date, delivery dates, and last event.
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