Understanding the Delivery Performance Dashboard [Information]

Modified on Tue, 4 Nov at 8:04 AM

The Delivery Performance dashboard provides a real-time view of shipment activity, delivery outcomes, and exceptions across clients and services. This article provides detailed information on its displayed data.

NOTE: For a list of available dashboards and instructions to access them, see Insights Dashboards Master List [Guides List].

To learn how to filter, view details and export data from this dashboard, refer to: How to Use the Insights Dashboards [Guide].

This article is divided into the following sections:

Purpose
Components

I. PURPOSE

Use this dashboard for daily monitoring and logistics troubleshooting by:

Identifying delayed or returned packages.
Analyzing performance by carrier or client.
Acting on delivery trends.

The table below summarizes its key aspects:

	DELIVERY PERFORMANCE
PRIMARY FOCUS	Operational and performance tracking.
BST FOR	Day-to-day management and troubleshooting.
HIGHLIGHTED METRICS	In-transit time Tracking status On-time performance
TYPICAL QUESTIONS	How many packages are delayed? Which carriers have the most exceptions?
TYPICAL USERS	Warehouse staff Logistics managers Support teams

II. COMPONENTS

Key components:

A. Embedded Filters: Filter by Portal, Client, Carrier, Service, Date Range, or a combination.

B. Summary: A high-level overview that includes the following:

Labels Generated: Package trackers created.
On-Time Deliveries: Packages delivered on or before the expected date.
Exceptions: Packages with a delayed, exception, or returned status.

C. Shipment Metrics: A collection of detailed performance charts. This section visualizes:

Exception Tracking Status: Packages grouped by status like Delayed or Returned.
In Transit Activity: Average time from induction to delivery.
On Time Delivery: Count/percentage delivered by the expected date.
On Time Induction: Count/percentage inducted by the expected date.
Delayed Packages: Count/percentage delivered late.
Returned Packages: Count/percentage returned to sender.

Many charts are also segmented by Client.

D. Package details: Table showing tracking number, creation date, delivery dates, and last event.