Tracking link not updating to Sales Channel [Solution]

Modified on Fri, 24 Nov, 2023 at 4:48 PM

When updating Sales Channels with Sales Orders, you might be able to update successfully, but could be missing the Tracking link, which might be needed to send it to the end customer.

This issue is related to unconfigured mappings of the tracking URLs.

To solve this issue, you will have to configure such mapping.

NOTE: Make sure that you are operating at the right Vendor/Warehouse beforehand.

To do so, you will have to:

1) Click Carriers

2) Click Edit for the Carrier in question to open it

3) Click Edit for the Carrier URL field

4) Paste the tracking URL from the Carrier's site in the Template field; e.g. https://www.gls.com/tracking/

5) Select the Tracking Number variable from the Add to Template dropdown to complete the Template; e.g. https://www.gls.com/tracking/{TrackingNumber}

WARNING: Verify the format of the URL based on the carrier you're setting up, this format may vary, and might need updating if the carrier(s) change the URL structure.

6) Press Save to apply the changes

7) Press Save in the Carrier view to complete the process