Printing Status is stuck at Printing [Solution]

Modified on Mon, 22 Dec at 5:28 PM

When processing and printing, if you have bad API Printer Keys configuration, orders could get stuck in Printing status.

To solve this issue, verify the following possible causes:

CONFIRM YOUR PRINTER NAMES

Your printer names in the Techdinamics Print Client or Desktop Client must match the name in the API Key you have created for the printers.

For this:

1. Open your Techdinamics Print Client or techSHIP Desktop Client

2. Access Settings

3. Verify the name of your Printer Profile

In parallel, in your Web Portal:

1. Access Maintenance

2. Access My Portal

3. Verify the names your Printers have, and that these match with the ones set in the Print or Desktop Client

If they don't, correct them accordingly and Save the changes.

CONFIRM YOU HAVE INDIVIDUAL API KEYS FOR EACH PRINTER

Make sure that you are not sharing the same Printer API Keys (Print Client Secrets) in more than one Print Client or Desktop Client setup. Just as the logic used for Printer prints duplicate labels [Solution].

If so:

1. Create as many keys as printers you'll have, as described in: How to Get an API Secret for the Techdinamics Print Client [Step-by-Step Guide].

2. Configure them as described in, depending of the application(s) you will use:

Make sure you have not assigned the same key to two application profiles.