When you manage Purchase Orders you might need to check the Logs to find a specific issues or systems actions and messages.
There are two ways to review the Purchase Orders' logs:
- At the specific Purchase Order level
- At the Purchase Order Logs module level
This article details both procedures:
WITHIN THE SPECIFIC PURCHASE ORDER
To review the log within the Purchase Order itself you will have to:
1. Click Purchase Orders under Purchases
2. Click the Purchase Order number to access it
3. Open the Processing Logs tab
4. Click the message text on the list
The details of the message will be detailed in a scrollable pop-up message:
PURCHASE ORDER LOGS
To review the Log you will have to:
1. Click Logs under Purchases
2. Filter information by any of the possible ways
- Quick Search: Enter the value you are searching for in the search bar, which will look up for all the orders that match it; as you enter the value, it will gradually narrow down the results to a unique order if you specify a full purchase order number
- Advanced Search: Click in the Filter icon by the Search Bar to deploy the advanced fields and complete them accordingly
Select and/or combine the filters according to your needs and Apply.
3) Click in the log entry Message Text field to review the details
4) Look for keywords that might be related to the case you're trying to check, for example reference names (e.g. Purchase Order), data or actions (e.g. Ship, Address), etc.
Each log entry will include the reference, date, type, start, end and duration.
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