6531 ERROR RequestedShipment Recipient contact - companyName OR personName is required [Solution]

Modified on Fri, 11 Oct, 2019 at 5:07 PM

When processing orders you might come across the "6531 ERROR RequestedShipment Recipient contact - companyName OR personName is required" error.



This error is shown when the Person Name or Company Name used in an order does not have a correct format or are empty (at least one of them has to be filled up).


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
 


To do so:


1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case
 

2. Click the edit button of the order you wish to change


3. Change or complete the Name or Company accordingly


4. Press Save to apply the changes


If the rest of the information in the order is correct, you will be able to process it.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article